Set up a Shared Service Center (SSC) as a sustainable service delivery platform to support client's business growth plans
Here a short opening description of the case study should appear. Use to engage with users.
Business Objective
A global conglomerate having strong footprints across various sectors namely, Steel, Energy, Minerals, Port & Infrastructure & Cement had diverse processes across various businesses that led to high headcount and non-standardization of support processes. They wanted to explore the Shared Service Center model to create a robust and scalable service delivery platform to enable achieve its growth targets.
Result
Standardized processes and increased operational efficiencies
Reduction in manpower cost of support functions by 35%
Increase in automation of processes – more than 60% of processes automated
Increased business partnering and satisfaction with regards to functioning of all 4 support function
